Handmade

Frequently asked questions

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dearest-antwerp.be.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dearest-antwerp.be.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

At dearest, each piece is created with intention and care through different processes, depending on its nature.

Vintage pieces
Our vintage selection is carefully sourced across Europe by the founder. Each item is hand-picked for its quality, character, and timeless appeal.

Reworked pieces
Our reworked garments begin as second-hand items, sourced with a focus on fabric quality and potential. Each piece is then thoughtfully redesigned and handmade by the founder, giving new life and a new identity to existing clothing.

Manufactured sets
Our set pieces are produced in collaboration with a trusted manufacturer in Humen, China. These items are developed with attention to design, fit, and quality, ensuring they align with the vision and standards of the brand.